Shipping policy

Shipping Policy

Shipping Information

At Spexpick, we are committed to delivering your order safely and efficiently, wherever you are in the world.

Processing Time

All orders are processed within 1–3 business days after payment is successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing times may be extended during peak seasons, promotional events, or due to unforeseen circumstances.

Estimated Delivery Times

Delivery times vary depending on the destination country and shipping method selected at checkout.

Region Estimated Delivery Time
United States 5–10 Business Days
Canada 7–12 Business Days
United Kingdom 5–10 Business Days
Europe 5–12 Business Days
Australia & New Zealand 6–12 Business Days
Asia 4–10 Business Days
Rest of World 7–20 Business Days

Please note that these delivery times are estimates only and are not guaranteed.

Shipping Rates

Shipping costs are calculated automatically at checkout based on:

  • Delivery destination

  • Package weight

  • Shipping method selected

From time to time, Spexpick may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and tracking link.

Please allow up to 48 hours for tracking information to become available.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.

Spexpick is not responsible for delays caused by customs clearance procedures.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided and results in delivery issues, additional shipping fees may apply.

Please contact us as soon as possible if you need to modify your shipping information after placing an order.

Lost, Delayed, or Damaged Shipments

While we work with reliable shipping carriers worldwide, occasional delays may occur due to factors beyond our control.

If your package is lost, significantly delayed, or arrives damaged, please contact our customer support team within 7 days of the delivery date or expected delivery window.

We will work with the carrier to investigate and assist in finding an appropriate resolution.

Delivery Delays

Delivery times may be affected by:

  • Customs inspections

  • Severe weather conditions

  • Transportation disruptions

  • Peak holiday periods

  • Carrier operational delays

Spexpick cannot guarantee delivery dates and is not liable for delays caused by circumstances beyond our control.

Contact Us

If you have any questions regarding shipping or your order status, please contact us:

Spexpick Customer Support
Email: zezhicai5@gmail.com

Company Name: Hong Kong Leteng Technology Co., Limited
Company Address: Office 5, 8/F, Mega Cube, 8 Wang Kwong Road, Kowloon Bay, Kowloon, Hong Kong.

We are always happy to help.